You say, Jake Ludington XXX.XXX.XXXX

Dawn says, What software Will not see the drivers?

You say, Any CD/DVD that I put in the drive generates errors

You say, I can put the same CD in my other CD drive and it will work fine

You say, I've tried several CDs

Dawn says, How do you have the drive connected?

You say, As master via IDE

You say, In attempting to install Adobe Acrobat 5 for example, the software generates an error indicating a dll is missing

You say, However, if I put the same CD in my other drive, which is the slave drive to the DVD drive it works fine

Dawn says, What is the exact error?

You say, In the case of the software CD that came with the DVD drive it is either ???????????????????

You say, or it says there is a problem with the Macromedia Player

You say, With Acrobat 5, the error says AutoPlay.exe - Unable to Locate Component

You say, The application has failed to start because A.dll was not found. Re-installing the application may fix this problem

You say, The error with the software installation DVD that came with the drive is a Director Player Error

You say, Unable to load movie playlist. Does the .INI file exist? It must contain a section '[Movies]' with an entry 'Movie01=Pathname.dir'

Dawn says, Will the drive read the software disc that came with the drive?

You say, Only sort of

You say, It recognizes that there are files and folders on the drive

Dawn says, What does that mean

You say, If you browse to a specific installation package, like MyDVD

You say, and click the Setup.exe file

You say, it says that Setup.exe has encountered a problem and needs to close

Dawn says, Thank you for using the XXXX Technical Support chat service. In a few minutes, a transcript of your chat session will be emailed to the address that you provided at the time of login. Have a nice day.

You say, wow, so that's the help I get?

You say, I'll just return the drive, thanks for nothing

Dawn says, PleasI stated above Please call in to Tech support 800-588-3847

You say, and it said that where? I'll call, but that's the first time that was suggested

Dawn says, Right before you stated about the Setup.exe

You say, OK, I'm sure you don't believe this, but the phone number is nowhere in the chat session until I said I was returning the drive, anyway, I'll call them